TERMS OF USE AND PRIVACY POLICY
Before using the website www.samarkabioscience.com, user should read and accept the terms of use and privacy policy, all other policies, indemnification, disclaimer and privacy statement. Services, if any, mentioned in this website are available only within India. We will collect your (user or customer) personal information like name, phone number, address, email address, voluntarily submitted by you and we will have the right to give the information to the Governmental agencies and investigation agencies as and when required by law. We will utilize your collected personal information only for providing services to you. The personal information will be used for the purpose for which it has been obtained. Redistribution and republication of any part of this website is illegal. We will have the right to make changes in this policy, but such changes will be posted in the site and this changes will not be applied in a retroactive basis. Samarka Bioscience will not be responsible for any damages caused to the user by using this website. Users should not create any link to any pages in this website. There may be omissions and inaccuracies in this website but we will try our level best to rectify and make it correct. By using the services mentioned in the website, user hereby indemnify Samarka Bioscience, it’s employees, agents and affiliates against any loss or damage, in whatever manner, however caused.
DISCLAIMER
Samarka Bioscience will not be responsible for any damages caused to the user by using this website. We cannot assure fully error free, timely or uninterrupted services from this website, even though we try our level best to provide the best services. Matters included in this website are only for information purposes.
SHIPPING AND CANCELLATION POLICY
Shipping policy is applicable to our products only, It is not applicable to the services. We ship our products throughout India through speed post, registered post and ordinary post services so postal service charges and terms and conditions are also applicable to shipping. We are selling the products only in India. After receiving order for our products, normally it takes 3 – 10 working days to deliver the products. If any shipment takes more time for delivery, then we will inform the customer at the time of receiving the order. If the delay is due to unavoidable and unexpected situations like accidents, lockdown and natural calamities like flood, earthquake etc. we will not be responsible for the delay. You can cancel the order at any time before dispatching the products. We inform you the time of dispatch 12 hours before the dispatch of the product from our factory.
PRODUCT RETURN AND REFUND POLICY
Product return and refund policy is applicable only to our products, it is not applicable to the services. Opened or used products cannot be used further so we cannot accept exchange or return of opened or used products once sold or delivered. We will not be responsible for damages caused after delivery of products. We exchange the product in case of any damages or quality issue with the products. But the products should be in sealed condition when we receive it. In case of damages due to negligence, improper usage or wrong applications we cannot accept the return of such items. Return and refund shall be made only in case of product damage or quality issue. Product return request (for exchange or refund ) should be send to the mail.ID samarkareturns@gmail.com with a description of bill number, date, name of product and reason for return, within 24 hours after receiving the product. You should send back the product to us through speed post and the speed post charges to return the product will be reimbursed to you. Once the product has been received back, within 7 – 14 days refund will be processed.
CANCELLATION AND REFUND POLICY
Customer will get refund in the following circumstances. Customer’s account being debited with excess amount (Multiple times debiting of customer’s a/c or excess amount in a single transaction) due to technical error.
To get the refund, customer will have to submit an application along with his/her contact address, phone number, bank a/c details, the transaction number and the date to Samarka bioscience or samarkarefund@gmail.com Application will be processed manually and after verification, if the claim is found valid, the excess amount will be transferred to the same account from which the customer made payment to Samarka Bioscience, or to the a/c details given by the customer within a period of 15 – 30 days of receipt of such claim.
DISPUTE RESOLUTION POLICY
To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to the www.samarkabioscience.com website shall be referred to the sole arbitrator appointed by Samarka Bioscience in accordance with the law. Venue of such arbitration shall be at Bangalore, India and the award of the arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. In case arbitration is not allowed by applicable law and a situation arises to go to court, the jurisdiction will be Bangalore, India courts.
INDEMNIFICATION
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorney’s fees, resulting from any third party claim, action or demand resulting from your use of www.samarkabioscience.com or breach of these terms and conditions. You also agree to indemnify samarka bioscience and it’s affiliates, proprietors, officers, and employees for any loss, damages or costs, including reasonable attorney’s fees, in whatever manner, however caused.
PRIVACY STATEMENT
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card/debit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Samarka Bioscience, No.3/270,3rd Floor, 1st Cross,4th Main, Begur Road, Bommanahalli, Bangalore – 560068 or mailing us at: samarkabioscience@gmail.com
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT – We use Payment gateways for processing payments. We/payment gateways do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Payment gateways we use adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of payment gateways on their website
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Samarka Bioscience, No.3/270,1Cross,4th Main,Begur Road, Bommanahalli,Bangalore – 560068 or by mail at samarkabioscience@gmail.com